Customer Information & Application

As a customer of the Brewer Water Department, your account is subject to our Terms and Conditions agreement and Backflow Policy. You are entitled to your Customer Rights & Responsibilities.

Application Process – To get setup for new water service for a new or existing residence or business through the Brewer Water Department, please print and complete the Application for Service and return it to our Department within 10 business days from taking possession of the existing residence or business.

Mechanical Abatements – The City of Brewer Water & Sewer Departments acknowledge that any customer may have unusually high water/sewer usage due to a mechanical failure within their household, such as a running toilet, leaking faucet or broken pipes/water heaters. We offer a partial abatement to eligible customers of extraordinary high usage caused by mechanical failure. Please print the linked form and return it to us with all supporting documentation.

Outside Water Use – We recognize that many residential customers use water outside during the summer months. If the water used outside does not enter the sewer system, it is possible to receive an adjustment to your sewer bill if you participate in the Residential Submeter ProgramClick the link to learn more.

Pool Fillings – The City of Brewer Water Department will no longer perform pool fillings as of January 1, 2019.

If you have any questions about any of our policies, please contact Rodney Butler, Water Department Superintendent, at 207-989-4214.

Frozen Pipe Checklist – Once your residence or business is set up with new service, remember, it is never too early to start preparing for our cold Maine winters. Below is a checklist to help minimize the potential for frozen pipes this winter.

  • Before Winter
    • Disconnect and drain outdoor faucets, and shut them off inside.
    • Patch cracks and holes near pipes.  When temperatures approach zero, wind through a small opening can freeze nearby pipes, even though the room temperature is 70 degrees.
    • Insulate pipes in unheated areas such as crawl spaces and garages.
    • Check insulation! Wet insulation freezes fast, making it worse than no insulation at all.
    • Make sure heat can circulate around pipes.
    • Plumbing in an enclosed area such as a closet will freeze.
    • Pay attention to basement piping. Older furnaces lose enough heat to warm basements.
    • Newer energy efficient models do not.  Consider UL approved heat tape.
    • Find and tag your inside water shut-off valve, and make sure it works BEFORE an emergency arises.  This will limit water damage should inside pipes burst.
  • If Your Line Freezes Outside
    • Call us as soon as possible.  We will remove the water meter and check for ice.  Sometimes, only the meter is frozen.
    • If the meter is not the problem, we will attempt to determine which side of the service line is frozen.  We can use our thawing equipment, or you may choose to have a plumber or welder attempt to thaw the line.  If the line is frozen on the customer’s side, it is the customer’s responsibility to pay for the thawing.  If the line is frozen on the Department’s side then we are responsible for the thawing.  If the freeze location cannot be determined, we will split the cost of thawing per Maine Public Utilities Commission regulations.
    • We respond to frozen service complaints in the order in which they are received, and other emergencies, such as broken water mains, may take precedence.
  • If Your Pipes Freeze
    • Don’t use an open flame for thawing.  You risk overheating a pipe and causing it to burst, or setting the house on fire.
    • Use a hair dryer at a low setting and wave the heat along the pipe.
    • Use caution.  The pipe may already be broken, and water may pour out when the pipe thaws.

The City of Brewer is an equal opportunity employer and service provider.